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Privacy Policy
This Privacy Policy explains how King Johnnie Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It is intended to provide clear information for players in Australia about the handling of personal data and the choices available to them.
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Information we may collect
King Johnnie Casino may handle information that you provide directly, information created when you use the website and information received from service providers where this is necessary for the operation of the casino. The information collected depends on how you interact with the website, the services you use and the checks that apply to your account.
Table of contents
Account and contact details
When you register or update an account, we may collect details such as your name, date of birth, residential information, contact details, username and account preferences. We may also keep records of communications with you, including messages sent to customer support, enquiries, complaints and other information needed to respond to your request.
Identity and verification information
To verify identity, age, eligibility or account information, we may request documents or other information. This can include identity documents, proof of address and information needed to complete customer, security or anti-fraud checks. Verification information is handled for the purpose of protecting the account, meeting applicable obligations and helping prevent misuse of the services.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. Where possible, payment information is handled through appropriate payment channels rather than being retained in full by the website. Transaction records may be kept to support account administration, fraud prevention, dispute handling, financial reporting and legal obligations.
Technical, device and usage information
When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, general location information, language settings, pages viewed, session information and interactions with website features. We may also record information about connection failures, security events and other technical activity.
How we use information
Personal information is used only for purposes connected with providing, securing and improving the services, supporting players and meeting applicable requirements. Depending on the circumstances, we may use information to:
- Create, maintain and administer your casino account.
- Process deposits, withdrawals, wagers and other account transactions.
- Confirm identity, age and account information.
- Carry out security, risk management and anti-fraud checks.
- Detect suspicious, unauthorised or prohibited activity and protect the website.
- Provide customer support, investigate enquiries and resolve complaints or disputes.
- Communicate with you about your account, requested services, security matters and important website information.
- Send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
- Understand how the website is used, improve performance and develop safer, more useful services.
- Meet record-keeping, responsible gambling, financial, security and other legal or compliance obligations.
We may combine information from different sources where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted by law or explained to you at the time the information is collected.
Sharing information
Information may be shared with trusted service providers that help operate the website and provide services such as payment processing, identity verification, fraud monitoring, technical hosting, customer support, security and communications. These providers should handle information only for the services they provide and in accordance with applicable requirements.
Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected unlawful or harmful activity, to respond to a valid legal request or to meet an applicable obligation. We do not sell personal information as a standalone product.
Cookies, security and retention
Cookies and similar technologies
King Johnnie Casino may use cookies and similar technologies to keep the website functioning, remember preferences, maintain sessions, improve security, understand website traffic and assess how features are used. Some cookies are necessary for account and website functions, while others may help with analytics, personalisation or communications.
You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect the availability or performance of some website features, particularly those needed for signing in or using account services. Your browser may also provide information about cookies and options for removing them.
Security of information
Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, secure connections, monitoring, authentication procedures and staff or supplier requirements. No internet transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep account credentials confidential and contact support promptly if you suspect unauthorised activity.
How long information is kept
Information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling, business records and compliance. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Services and transfers
Some service providers may process information in locations outside Australia. Where information is handled by another provider or in another location, appropriate steps may be taken to support its security and lawful use. The safeguards available can depend on the service, the type of information and the requirements that apply.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to your personal information. These rights can include asking what information is held about you, requesting access to that information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications.
To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@kingjohnniecasino.wtf. Please include enough information for your request to be understood and linked to the relevant account. For account security, we may need to confirm your identity before completing a request.
A request to delete information may not always be completed immediately or in full. For example, certain records may need to be kept for a period required by law, to protect against fraud, to resolve a dispute, to maintain security or to establish or defend a legal position. Where information cannot be deleted, we will aim to explain the relevant reason in general terms.
Marketing choices
You can withdraw consent to marketing by following the unsubscribe instructions in a marketing message or by contacting support@kingjohnniecasino.wtf. Opting out of marketing does not stop important service communications, such as messages about account security, transactions, verification, changes to services or this policy.
Children and account information
The services are intended for eligible adults only. We do not knowingly seek to collect information from people who are not permitted to use online gambling services. If you believe information has been provided by an ineligible person, contact support@kingjohnniecasino.wtf so the matter can be reviewed.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on this page, with the revised date or other notice where appropriate. You should review the policy periodically so you understand how information is handled. Continuing to use the website after an update may indicate acceptance of the revised policy where acceptance is required.
